72-Hour Grace Window

We understand that project requirements or personal situations can shift unexpectedly after a payment has been made.

Any cancellation request officially filed within 72 hours of placing your initial order will be completely processed with absolutely no deduction or financial penalty.

Late Reversal Fee

If you request an order cancellation after the initial 72-hour grace window has closed, the transaction becomes subject to an administrative fee.

This deduction is applied directly to your refund to compensate for administrative upkeep, merchant handling fees, and inventory allocation management.

Submission Requirements

To ensure a swift review and verification by our accounting department, your cancellation email must explicitly include:

• A concise explanation regarding the nature of the cancellation.
• The designated South African banking details where your reversal should be allocated.

Smooth Resolution

Kinetic Energy is committed to finalizing all qualifying cancellations with minimal friction. We work quickly to ensure your capital is released back to your account without unnecessary structural or banking barriers.